| THE Cleaning Company |
ABRACADABRA |
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| FAQs | Your wish is our command..... | |
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OTHER PROJECTS ALSO... |
What is our mission? Our mission is to put domestic and office cleaning into new era of quality and service. How is that different to other cleaning companies? We have a dedicated Customer Service Manager who will be personally responsible for maintaining consistency and regularity of service. The result is a level of quality control second to none. Below are some FAQs that you may have about our service: 1A.
Who provides the cleaning materials? You,
the customer provides all the cleaning materials and equipment. The cleaner
will let you know if you have run out of anything, and may also recommend a
particular product that they think would be beneficial for a particular job. For spring-cleans, one-off cleans and builder’s dust cleans where the premises may be empty, we will provide all cleaning products. 1B.
What cleaning materials do you recommend? See
our "Environment
Friendly Policy" for information on our recommended cleaning
materials. 2.
What happens if I am going away on holiday? Many
of our clients use this time for the cleaner to still come in and carry out
some more in depth cleaning jobs that would not normally be covered in a
general weekly clean. If you are
not happy for the cleaner to hold keys, our customer services manager can
arrange to hold them for you and hand them out to your cleaner to do the
job, and then take them back again. If
you do not wish to have cleaning while you are away, you do not have to pay
the cleaner. For
domestic cleaning we only charge you for a four-week month, so over a year
you actually get four weeks’ cleaning free of our charge.
This allows for the odd week that you don't receive a clean for one
reason or another. 4.
What happens if the cleaner is sick or for some reason can't make it? The
cleaner will try to re-arrange a mutually convenient time to clean for you
at another time that week. If this is not possible, then we will arrange
cover for you with an alternative cleaner. 5.
What happens if the cleaner is on holiday? We
will arrange alternative cleaning cover you. 6.
What happens if I am unhappy with the cleaning? We
always encourage communication and feedback between client and cleaner, but
if this breaks down then you can call our customer service manager who will
endeavour to resolve the problem. Sometimes
it is easier to talk to a third party if you want to make a complaint, so we
will handle it for you. If,
for any reason, you wish to change the cleaner at any time, then call our
customer service manager, and we will handle it directly for you and arrange
an alternative cleaner. 7.
What happens if I want to re-arrange my regular cleaning time for a
particular week? You
will always get the same cleaner at the pre-arranged time each week.
Sometimes this may not always be possible, either one of you may wish
to re-arrange a cleaning time. You
can sort this out between yourselves. If
there is a problem which can't be resolved, then call our customer service
manager who will be happy to deal with it or arrange cover if required. 8.
What happens if I will not be at home when the cleaner comes? We
are happy for you to make arrangements with your cleaner to hold keys or
collect keys from a neighbour etc. You
may wish to be at home when the cleaner arrives and then leave her to clean
on her own. After an initial 3-month period (domestic contracts), we ask only for one month's notice of termination of the contract. 10. What happens
in the event of an accident during cleaning on my premises? You should make sure you have insurance cover for accidental damage - this is included on most contents insurance policies. In the same way that a friend, employee, client or neighbour may damage something on your premises you would claim from you own insurer under accidental damage. We have Public Liability insurance, as required by law: most people misunderstand what this means; so there is no misunderstanding we'll define it here up-front for your reference. Public Liability Insurance is there to protect the company against claims, and if that means that the claim would have been beyond the financial reach of the company being claimed against, then it effectively protects the customer as well as they would then be able to make the full claim from the underwriter. These claims would made in circumstances where we have been shown to be negligent. If you are getting quotes from other cleaning companies and they are claiming they are covering item on your premises for accidental damage, then ask to see their policy - they may have misunderstood their own insurance policy. Having said that, all our cleaners are very diligent and careful.
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08701 993 671 or gleam @ alacazam.co.uk |
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